VW Volkswagen Passat 312 315 3A2 3A5 Engine Coolant Thermostat 2.0 i 1984 cc Petrol 9A / ABF Manual / Automatic Estate 312 315 3A2 3A5

CONTACT NUMBER 0121 647 6895 OR 0757 8462 919 OR INFO@ECOBREAKERS.CO.UK

1.Special Delivery  mean parcel should be received by customer for next day guaranteed delivery.

2. For next day guaranteed delivery must get confirmation before placing an order.

3. For next day guaranteed delivery there will be extra postage charges which customer need to pay.

4.In case of return what so ever will be reason, special delivery charges will not refundable as we pay direct to the courier.

For Vehicles loaded with Wheel Nut x1 is for Breaking. If buy you receive only ONE WHEEL NUT.We have got most of parts please contact we can load the parts for you on WEBSITE

Please must match the part number. For compatibility & availability please contact us before buying to avoid any hassle. We will contact you through your eBay registered e-mail address, please make sure that it is working, if not please send us a new e-mail address. We try to respond to messages within 48 hours, please bear with us as we are getting a lot of messages every day. If you do not receive a reply to your email within 5 days, it means that we have not received your email or our reply has been filtered out by your spam filters. If this happens, please check your spam/bulk/junk mail folders or email us from a different email account.

For compatibility

• Please provide us your car registration number or vin number or part number
• Please match the picture or ask for more pictures
• Body panels for Petrol & Diesel cars are same only mechanical parts are different

Collection

·       Please contact before collecting the item so that we will be able to make sure item is ready for collection.

·       All items paid online; at the time collection we need proof of purchase along with photo id.

·       At the time of collection please must inspect the item the item properly before leaving the premises after that we will not accept any damage

·       Cash on collection is acceptable.

Acceptable Payment

·       Bank transfers ( Discount available on bank transfers )

·       PayPal

·       Cash on Collection

·       Cheque ( Item will be sent after the clearance of funds)

Recondition Refurbished Units

·       All recondition units sold on exchange basis.

·       Surcharge must need to be paid separately. Surcharge amount varies. It is from £50 up to £150

·       On Return of old unit surcharge amount will refunded back to you.

·       Exchange unit must not have broken casing or connector. There must not be any holes in the unit.

·       We don’t accept any dismantled exchange unit.

·       First we send our unit. After fitment customer must need to make sure drain all oil from unit pack it tightly inside the box and make ready for collection

·       When exchange unit packed and ready customer need to contact via messages provide us collection address we will arrange the collection ourselves.

·       To return the exchange unit please follows all the instructions.

Replacements

·       We able to send the replacement after receiving our unit back in original condition.

·       If unit is swapped or altered no replacement will be provided.

·       It is customer responsibility to provide proof, unit is not working or unit is different. As claimed is made by customer so customer need to provide evidences to support his claim.

·       Every time we don’t ask the evidence but where we found claim is not genuine we will investigate under concrete evidences.

·       It is customer responsibility to provide evidences to our investigation department to resolve the issue quicker.

·       The evidences customer will provide, it will help us to view the actual picture of issue and it will be easier for both of us to resolve the issue in an amicable way.

·       The reason of asking evidence is to make sure send the right replacement at first attempt and also proves itself claim is genuine.

·       Hesitate to provide supporting evidence may delay the resolution and may result in not send the replacement.

·       Hesitate to provide evidence might represent itself claim is weak.

·       Always support your claim with concrete evidence to built trust between both of us and right solution of the problem.

·       Making false claim will report to UK fraud department.

Returns and Refunds

We operate a money back guarantee as per below terms.

• If you are unhappy with the product OR product is different, please provide us the pictures of your item so that we may able send you replacement. Please contact us to get return address and refund.
• In order to get the refund Customer must need to provide the detailed pictures of his and our item.
• No Return will be accepted if the identification marks from the items are removed.
• For electronic component especially computer control if seals are broken not return accepted,
• Item must be returned by tracked delivery.
• As shipping costs are not retrievable, I am unable to refund shipping costs.
• ITEM MUST BE RETUNED WITHIN:  7 Working DAYS after reporting any issue within 30 days.
• To return any item please get the confirmation
• Item must not be altered or tempered
• For electronic components there is NO REFUND.
• Please note we don’t cover any labor cost as we don’t know under which standards part was installed.
• Item used and return there is no refund.
• In case of replacement item must the returned. After receiving the wrong or faulty item. Replacement will be sent.
• Please make sure contact us through messages so that everything is recorded and help us to resolve the issue in correct way.
• For international posts we don’t cover any return postage.
• For new items packaging must be sent with the item as we need to return the part to the suppliers.
• Item cover under warranty must be return with recorded post. Customer need to pay 35% handling charge in order to get the replacement. No refund will be granted if item is kept for more than 30 days. In special circumstance credit note may given but no refund.

Price Match

·       Please don’t compare our product prices with Chinese market as we doing business with in UK not in china. Therefore all expenses we bear in Pound not in Yuan’s.

·       When customer buy product locally it helps the local community. Therefore to support the UK economy, buy the product locally in spite of buying products from abroad.

·       All aftermarket products and their parts source from Taiwan, China, Dubai and other countries. Obviously when came to UK we have to pay duties, storage, handling, taxes, and lot of other costs are involved which ultimately result in hike of price.

·       Most of prices loaded on site are most competitive price. In special case discount can also be provided.

·       Good and regulator customer can ask for discount.

Feedback

• We use an automated eBay feedback response system. If you are happy with the product, please leave positive feedback and I will automatically leave positive feedback for you. 
• If you are unhappy with the transaction for any reason, please contact us first to resolve. If you do leave negative or neutral feedback you waive your rights for support regarding any problems with us and open yourself up for possible retaliatory negative feedback.
• Please avoid making negative feedback remarks, contact us first if you have any problems! 

Postage & Packaging

• Free postage is only for Midland U.K
• If customer follows instructions, we will be able to process the order quicker.
• Postage to Below post codes will be charged
  UK: AB31, AB33 -> AB38, AB44 -> AB45, AB51 -> AB56, FK18 -> FK21, G84, HS1 -> HS9, IV1 -> IV36, IV40, IV52 -> IV54, IV63, KA27 KA28, KW1 ->KW14, KW15 -> KW17, PA20 -> PA40, PA41 -> PA49, PA60 ->: PA78, PH19 -> PH41, PH42, PH43 -> PH50, TR21 -> TR25, ZE1 -> ZE3, Isle of Wight, Northern Ireland and all Isles off mainland UK
• Return postage have to be paid by Customer.
• Big and Bulky Heavy items or Body panels there is no postage or Customer can arrange the collection
• For any special Deliveries please must ask us
• Please note mentioned delivery time is not guaranteed it may vary from Courier to courier
• For large item postage may vary whatever postage cost courier will provide we will let you. If you are not happy with the Postage charges we may cancel the purchase.