Toyota Prius MK2 NHW20 T3 VVT-I MK2 FG11 09 Reg 77bph Wheel Nut X1 Breaking 1.5 i 1497 cc Hybrid 1NZFXE 1NZ-FXE CVT 5 Door Hatchback B20U NHW20R-AHEEBW ( ECO - 7391 )

Returns and Refunds

We operate a money-back guarantee under the following terms:

• If you're unhappy with the product, or it doesn't match the listing, please send us photos of the item so we can arrange a replacement or refund. Contact us first to get a return address.
• To process a refund, we need clear photos of both your item and ours.
• Returns won't be accepted if identification marks have been removed from the item.
• For electronic components (especially ECUs/control units), returns aren't accepted once seals are broken.
• Items must be returned via tracked delivery.
• Shipping costs are non-refundable.
• Items must be returned within 7 working days of reporting an issue, and issues must be reported within 30 days of purchase.
• Please get confirmation from us before returning any item.
• Items must not be altered or tampered with.
• Electronic components are non-refundable (replacement only).
• We don't cover labour costs, as we have no way to verify the standard to which a part was fitted.
• Used items that are returned are not eligible for a refund.
• For replacements, the original item must be returned first; the replacement is sent once we've received the faulty or incorrect item.
• Please contact us via message so everything is recorded - this helps us resolve issues correctly.
• We don't cover return postage on international orders.
• New items must be returned with their original packaging, as we return parts to our suppliers.
• Items covered under warranty must be returned via recorded post. A 35% handling charge applies for replacements. No refund will be given if the item is kept longer than 30 days; a credit note may be offered instead in exceptional circumstances.